This Shipping Policy applies to orders placed through Keraann.com.

Shipping Area

We currently ship only to eligible delivery addresses within the 48 contiguous United States.

We do not currently ship to:

Alaska;

Hawaii;

Puerto Rico;

Other U.S. territories;

APO/FPO/DPO addresses; or

International destinations.

Customers are responsible for providing a complete and accurate delivery address during checkout.

Order Processing

Orders are normally processed within 1–2 business days after they are placed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing time is separate from shipping-transit time.

Once an order has been processed and shipped, available tracking information will be provided by email.

Shipping Rates

Standard shipping charges are calculated according to the order subtotal:

Orders from $0.00 to $19.99: $5.00 flat-rate standard shipping.

Orders of $20.00 or more: Free standard shipping.

The applicable shipping charge will be displayed during checkout before the order is submitted.

Estimated Delivery Time

The estimated total delivery time is 7–15 business days, consisting of:

Processing time: 1–2 business days;

Shipping-transit time: Approximately 6–13 business days.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Delivery may be delayed due to circumstances such as:

Severe weather;

Carrier disruptions;

U.S. public holidays;

High-volume shipping periods;

Incorrect or incomplete delivery addresses; or

Other circumstances outside our reasonable control.

Order Tracking

After your order has shipped, we will send a shipping-confirmation email containing the available carrier and tracking information.

Tracking information may require additional time to become active after the shipping-confirmation email is sent.

Customers are encouraged to monitor the tracking status of their shipment and ensure that the delivery location is accessible to the carrier.

Address Changes

Please review your delivery address carefully before submitting your order.

If you need to correct or update your shipping address, contact us as soon as possible at support@keraann.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.

KERAANN is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned because of an address problem, please contact us so we can review the available next steps.

Multiple Packages

Some orders may be shipped in more than one package.

When this occurs:

Packages may arrive on different dates;

Each package may have a separate tracking number; and

Receiving one package does not necessarily mean that the remaining items are missing.

Please review all shipping-confirmation emails and tracking information associated with your order.

Delayed or Missing Deliveries

If tracking shows that your package is still in transit beyond the estimated delivery period, we recommend that you:

Review the latest carrier tracking information;

Confirm that the delivery address provided with your order is correct;

Check with household members, neighbors, building staff, or reception areas where applicable; and

Contact us if the package still cannot be located.

Please email support@keraann.com and include your order number and tracking number.

We will review the available shipment information and assist with the appropriate next steps.

A carrier delay does not automatically mean that a package is permanently lost.

Damaged Packages or Incorrect Items

Because our products include glassware, we recommend inspecting your order promptly after delivery.

If an item arrives damaged, broken, incomplete, or different from what you ordered, please contact us at support@keraann.com.

To help us review the issue, please provide where applicable:

Your order number;

A description of the problem;

Photographs of the affected glassware;

Photographs of the shipping packaging; and

A photograph of the shipping label.

Please retain the product and packaging until we have reviewed your request and provided further instructions.

Return, replacement, and refund eligibility is governed by our Return & Refund Policy.

Contact Us

For questions concerning order processing, tracking, delivery, or shipping-related issues, please contact:

KERAANN
Website: Keraann.com
Email: support@keraann.com
Phone: 921663119
Address: 4825 S Ammons St, Denver, CO 80123, USA

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT)