Payment Policy

Last Updated: August 12, 2026

This Payment Policy applies to purchases made through Keraann.com.

KERAANN uses Shopify to provide the ecommerce and checkout infrastructure for our online store. Payments are currently processed through PayPal.

Accepted Payment Method

We currently accept payment through PayPal only.

Customers must select PayPal during checkout and follow the instructions provided by PayPal to authorize and complete the transaction.

We do not currently accept cash on delivery, checks, money orders, direct bank transfers, cryptocurrency, or payments submitted directly by email or telephone.

Depending on the customer's location, PayPal account, device, and eligibility, PayPal may offer different funding options for completing a transaction. These may include a PayPal balance, linked bank account, eligible debit or credit card, or other payment options made available directly by PayPal.

The availability of these funding methods is determined by PayPal and may vary between customers.

Any funding method offered through the PayPal checkout remains a PayPal-processed transaction. KERAANN does not independently determine which PayPal funding options are available to an individual customer.

Currency

All prices displayed on Keraann.com are shown in United States dollars (USD) unless otherwise stated.

Product prices, applicable shipping charges, taxes, order payments, and refunds are processed in USD.

If a customer uses a PayPal account, bank account, card, or other funding source denominated in another currency, PayPal or the customer's financial institution may perform currency conversion.

Currency-conversion rates and any associated fees are determined by PayPal or the applicable financial institution. KERAANN does not control these exchange rates or third-party fees.

Order Total

Before an order is submitted, the checkout page will display the applicable order total.

Depending on the order, the total may include the product price, applicable shipping charges, sales tax where required, and any valid discounts applied during checkout.

Customers should review the product selection, quantity, shipping information, and final payment amount before authorizing the transaction through PayPal.

The amount shown at checkout before payment authorization is the amount the customer agrees to pay, subject to any correction required because of a genuine pricing or Website error as described in our Terms of Service.

Payment Authorization

An order will not enter normal processing until PayPal confirms that payment has been successfully authorized or completed as applicable.

Submitting an order does not guarantee that the order will be accepted or fulfilled.

An order may remain unconfirmed or may be cancelled if payment is declined, PayPal cannot complete authorization, the transaction is placed under a security or fraud review, the PayPal checkout process is not completed, the delivery information is invalid, the product becomes unavailable, or the order cannot be fulfilled for another legitimate reason.

If PayPal displays a transaction as pending, the order may remain on hold until we receive confirmation that the payment has been successfully completed.

If we are unable to fulfill an order after payment has been successfully collected, an appropriate refund will be issued to the original payment transaction.

Failed or Declined Payments

If a payment cannot be completed, please review the information and messages displayed by PayPal.

Customers may wish to confirm that their PayPal account and selected funding source are valid and that the billing or account information provided to PayPal is accurate.

Where appropriate, the customer may attempt the payment again or select another funding source made available within PayPal.

If the issue concerns PayPal account access, payment authorization, card approval, account limitations, security verification, or the availability of a funding source, the customer should contact PayPal directly.

KERAANN cannot override payment approvals, declines, security reviews, or account restrictions imposed by PayPal.

For security reasons, please do not send PayPal passwords, complete payment-card information, online-banking credentials, or other sensitive financial information to support@keraann.com.

Duplicate Payments

If you believe that the same order has been charged more than once, please contact us at support@keraann.com.

Please provide your order number, the PayPal transaction reference where available, the transaction amount, and a brief description of the issue.

Do not include your PayPal password, complete card number, card security code, or complete financial-account information in your message.

We will review the order and transaction information available to us and assist with determining the appropriate next steps.

Unrecognized Transactions

If you do not recognize a PayPal transaction associated with KERAANN, please contact PayPal promptly using its official account-security or dispute procedures.

You may also contact us at support@keraann.com so that we can review the corresponding order information available in our system.

For security and privacy reasons, we may need sufficient information to identify the relevant order before discussing transaction details.

Payment Security

PayPal processes payment credentials through its own payment systems.

KERAANN does not directly collect or store complete PayPal login credentials, complete credit- or debit-card numbers, card security codes, or online-banking passwords when those details are processed directly by PayPal.

We may receive limited transaction information necessary to process and support an order.

This information may include payment status, transaction identifiers, payment confirmation, dispute information, chargeback information, and refund status.

Our online store also uses Shopify's ecommerce and checkout infrastructure. Shopify and PayPal maintain their own security, privacy, and data-processing practices.

Additional information about how personal information is handled is available in our Privacy Policy.

Order Confirmation

After a successful order submission, customers may receive an automated order-confirmation email.

An order-confirmation email confirms that the order has been received by our system but does not necessarily guarantee that the order has completed all payment, security, inventory, or fulfillment checks.

If additional information is reasonably required to process an order, we may contact the customer using the contact information provided during checkout.

Changes or Cancellations

If you need to request a change or cancellation after placing an order, please contact support@keraann.com as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or fulfillment.

If an approved cancellation occurs after payment has already been collected, the applicable refund will be issued to the original PayPal transaction.

Refunds

Approved refunds are issued to the original PayPal transaction used for the order.

Return eligibility, return conditions, damaged-product procedures, inspection requirements, return-shipping responsibilities, and refund approval procedures are described in our Return and Refund Policy.

Once an approved refund has been issued by KERAANN, PayPal or the customer's financial institution may require additional processing time before the funds appear in the customer's account.

KERAANN does not control PayPal's or a financial institution's posting times after a refund has been submitted.

Payment Disputes and Chargebacks

If you have a concern about an order or payment, we encourage you to contact us at support@keraann.com so that we can review the issue and attempt to provide an appropriate resolution.

If a payment dispute or chargeback is opened through PayPal or another financial institution, we may provide relevant order, transaction, shipping, delivery, customer-service, return, or refund information to the applicable payment provider as reasonably necessary to respond to the dispute.

Nothing in this section limits any dispute rights available to customers under applicable law or PayPal's applicable policies.

Contact Us

For questions concerning the payment status, refund status, or transaction information associated with an order, please contact:

KERAANN
4825 S Ammons St
Denver, CO 80123
USA

Website: Keraann.com
Email: support@keraann.com
Phone: 921663119

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT)

For questions involving PayPal account access, PayPal funding sources, currency conversion, account restrictions, payment-security reviews, or PayPal-specific payment decisions, customers should contact PayPal directly.