Privacy Policy
Last Updated: August 12, 2026
This Privacy Policy explains how KERAANN (“KERAANN,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit Keraann.com, place an order, contact us, or otherwise interact with our online store.
Our online store is hosted through Shopify, which provides the ecommerce, Website, and checkout infrastructure used to operate our store.
By using the Website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The personal information we collect depends on how you interact with the Website and the services you use.
Contact and Delivery Information
When you place an order, create an account where available, or contact us, we may collect your name, email address, telephone number, billing address, shipping address, and information included in customer-service communications.
This information may be used to process orders, communicate with customers, arrange delivery, and provide customer support.
Order Information
When you browse products, place an order, request a return, or contact us about an order, we may collect information about products viewed, products added to your shopping cart, products ordered, product quantities and variations, order numbers, order dates, order values, shipping and tracking information, delivery status, return requests, refund information, and customer-service communications.
Because KERAANN sells glassware, we may ask customers to voluntarily provide photographs when reporting broken, cracked, chipped, damaged, incomplete, or incorrect products.
These photographs may include images of the product, packaging, shipping label, or other information reasonably necessary to review the claim.
Payment and Transaction Information
Payments are processed through payment methods and payment-service providers made available through our checkout.
Depending on the payment method selected, we may receive limited transaction information such as payment status, transaction identifiers, payment confirmation, order amount, refund status, and other information reasonably necessary to process an order or refund.
Complete payment-card information, payment-account credentials, and similar sensitive payment information are generally processed directly by the applicable payment provider rather than stored directly by KERAANN.
Payment providers process personal information according to their own privacy policies, terms, and security procedures.
Customer Account Information
If customer-account functionality is available and you create or use an account, we may process account contact information, login or authentication information, saved delivery information, order history, account preferences, and other information associated with your customer account.
Device and Website Information
Shopify and other technologies used to operate the Website may automatically collect information about your device and interaction with the Website.
This information may include your IP address, browser type, device type, operating system, network and technical identifiers, referring website or source, pages viewed, products viewed, shopping-cart activity, checkout interactions, date and time of access, and other information concerning your interaction with the Website.
2. How We Collect Personal Information
We may collect personal information directly from you when you place an order, create or use an account, submit information, or contact us.
We may also collect information automatically through cookies, local storage, pixels, and similar Website technologies.
Information may also be received through Shopify, payment-service providers, shipping carriers, fulfillment providers, fraud-prevention services, Website-security providers, and other service providers used to operate and support the Website.
The sources and types of information collected may vary depending on the services, applications, and features enabled on the Website.
3. How We Use Personal Information
We may use personal information to receive and process orders, confirm payment status, fulfill and ship products, provide tracking and delivery information, communicate regarding orders, and respond to product questions.
We may also use personal information to provide customer service, process authorized returns and refunds, and review claims involving broken, damaged, defective, incomplete, or incorrect products.
Personal information may also be used to maintain customer accounts and transaction records, detect and prevent fraudulent or unauthorized transactions, protect the Website and customer accounts, diagnose Website or checkout problems, and maintain Website functionality.
We may use Website and transaction information to understand Website performance, improve Website functionality, improve product information, maintain tax and accounting records, enforce our policies and agreements, resolve disputes, protect our legal rights, comply with applicable law, and respond to lawful government requests.
We may also use aggregated or de-identified information that does not reasonably identify an individual for analytics, operational, or business purposes.
4. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our online store, process transactions, fulfill orders, provide services, protect our business, or comply with applicable law.
Shopify
Our online store is hosted through Shopify.
Shopify provides the Website, ecommerce, checkout, security, and related technical infrastructure used to operate Keraann.com.
When you visit or make a purchase from our store, Shopify may process personal information relating to your interaction with our Website, checkout, customer account, and purchase.
Depending on the Shopify services and features enabled for our store, Shopify may also process information for security, fraud prevention, analytics, personalization, performance, and other ecommerce-related purposes.
Shopify processes personal information according to its applicable privacy policies and terms.
Payment-Service Providers
We may provide information to or receive information from payment-service providers for payment processing, authorization, transaction verification, fraud prevention, payment disputes, chargebacks, and refunds.
Payment-service providers are not responsible for the fulfillment, shipment, delivery, or return of products sold by KERAANN.
Shipping and Fulfillment Providers
We may provide information reasonably necessary for delivery to shipping carriers, fulfillment providers, and other delivery-service providers.
This information may include the customer's name, shipping address, telephone number, email address, order information, and other information necessary to process, ship, track, and deliver an order.
Technical, Security, and Service Providers
We may use service providers to support Website hosting, cloud infrastructure, shopping-cart functionality, checkout operation, Website security, fraud detection, spam prevention, error monitoring, analytics, customer support, and other technical services necessary to operate the Website.
These providers may process personal information to the extent reasonably necessary to provide their respective services.
Legal Disclosures
We may disclose personal information when reasonably necessary to comply with applicable law, a court order, subpoena, or lawful government request.
Information may also be disclosed to investigate suspected fraud, unlawful activity, or security incidents; enforce our agreements and policies; protect the rights, property, or safety of customers, our business, or others; or establish, exercise, or defend legal claims.
Business Transactions
Personal information may be disclosed or transferred as part of a legitimate merger, acquisition, financing, restructuring, reorganization, sale of business assets, or similar business transaction, subject to applicable legal requirements.
5. Advertising, Analytics, and Personalization
Shopify and other services used by our store may provide analytics, personalization, marketing, security, and ecommerce functionality.
Depending on the services and features enabled for our store, information concerning Website visits and interactions may be used to understand Website performance, improve customer experience, measure marketing effectiveness, personalize services, or support ecommerce functionality.
We may also use third-party analytics or advertising services if they are enabled on the Website.
Where applicable law requires consent, notice, or an opportunity to opt out of certain processing, we will provide the applicable privacy controls.
We do not sell customers' personal information for monetary payment.
Certain forms of data disclosure or processing may nevertheless be legally defined as a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws even where no monetary payment is involved.
Where such laws apply to our practices, customers may have applicable opt-out rights.
6. Cookies and Similar Technologies
KERAANN, Shopify, and applicable service providers may use cookies, pixels, local storage, tags, and similar technologies.
These technologies may help operate the Website, maintain shopping-cart contents, support checkout, remember preferences, maintain customer-account sessions, authenticate customers, prevent fraud, protect Website security, prevent automated abuse, understand Website traffic, diagnose technical problems, provide analytics, personalize Website functionality, and support marketing or advertising where applicable.
Some cookies and similar technologies may be necessary for the Website to function properly, while others may support analytics, personalization, or marketing.
Depending on your location and applicable law, privacy controls concerning certain cookies or similar technologies may be made available.
You may also manage cookies through your browser settings. Disabling certain cookies may prevent the shopping cart, customer account, checkout, or other Website features from functioning properly.
7. Privacy Choices and Data Sharing Opt-Outs
Depending on your state of residence, applicable privacy law, and the services enabled on our Website, you may have the right to opt out of certain processing involving the sale of personal information as defined by applicable law, sharing of personal information for cross-context behavioral advertising, targeted advertising, or certain qualifying profiling activities.
Where these rights apply, an appropriate privacy-choice or data-sharing opt-out method may be made available through the Website.
We will process applicable privacy choices according to applicable legal requirements.
Where required by law and technically supported by the Website, qualifying universal opt-out preference signals may also be recognized.
8. Marketing Communications
Placing an order does not automatically mean that you have agreed to receive unrelated promotional communications where separate consent is required.
If you voluntarily subscribe to promotional emails, newsletters, or other marketing communications, we may use your contact information for that purpose as permitted by applicable law.
You may unsubscribe from promotional email communications using the unsubscribe method included in the applicable message or by contacting us.
Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related communications regarding orders, payments, shipping, delivery, returns, refunds, account security, or customer-service requests.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.
This may include completing and documenting orders, providing customer service, processing returns and refunds, resolving payment or shipping disputes, maintaining transaction and accounting records, preventing fraudulent activity, maintaining Website security, enforcing our agreements, and complying with applicable legal obligations.
Retention periods may vary depending on the type of information, transaction, applicable legal requirements, potential disputes, and the requirements of applicable service providers.
When personal information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of, subject to applicable law and the independent retention practices of service providers.
10. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, destruction, or disclosure.
Our Website also relies on Shopify and other service providers that maintain their own security systems and practices.
However, no internet transmission, Website, payment system, or electronic-storage method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.
Please do not send Social Security numbers, complete payment credentials, account passwords, government identification documents, or other unnecessary sensitive information through ordinary email.
11. Your Privacy Rights
Depending on your state of residence and applicable privacy law, you may have certain rights concerning your personal information.
These rights may include confirming whether we process your personal information, requesting access to personal information, correcting inaccurate information, requesting deletion of certain information, and obtaining certain personal information in a portable format.
Where applicable, you may also have rights relating to the sale or sharing of personal information, targeted advertising, certain qualifying profiling activities, or appeals concerning qualifying privacy requests.
Privacy rights may be subject to applicable legal requirements, exceptions, and limitations.
For example, we may retain information where reasonably necessary to complete a transaction, maintain legally required records, prevent fraudulent activity, protect Website security, resolve disputes, establish or defend legal claims, or comply with applicable law.
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
12. Submitting a Privacy Request
To submit a privacy-related request, please email:
Please use the subject line:
Privacy Request
Your request should provide enough information for us to identify the relevant account, order, transaction, or interaction.
Please do not send sensitive identity documents unless we specifically request information reasonably necessary to verify your request.
Depending on the nature of the request and applicable law, we may need to verify your identity, your relationship to the relevant account or order, your authority to make the request, or the authority of an authorized agent acting on your behalf.
If applicable law provides a right to appeal a decision concerning a privacy request, you may contact us again using the subject line:
Privacy Request Appeal
Please explain why you believe the original decision should be reconsidered.
13. Children's Privacy
The Website is intended for a general adult shopping audience and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If a parent or legal guardian believes that a child under 13 has provided personal information through the Website, please contact us at support@keraann.com so we can review the situation and take appropriate action.
14. Third-Party Websites and Services
The Website may contain links to websites, applications, or services operated by third parties.
Third-party providers, including Shopify, payment providers, shipping carriers, and other independent service providers, may maintain their own privacy policies and terms.
When you provide information directly to a third party or leave Keraann.com to visit another website, that third party's privacy practices may apply.
We do not control and are not responsible for the privacy, security, content, or practices of independent third-party websites or services.
We encourage customers to review applicable third-party privacy policies before providing personal information.
15. International Processing
Although KERAANN currently focuses on customers within the contiguous United States, Shopify and other service providers may operate and process information in the United States, Canada, or other countries where they or their service providers maintain operations.
As a result, personal information may be processed or stored outside the state or country where a customer resides.
Where required by applicable law, appropriate contractual or legal safeguards may be used in connection with international processing.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our Website, Shopify configuration, services, applications, business practices, data-processing activities, or legal obligations change.
When this Privacy Policy is updated, the revised version will be posted on this page with an updated “Last Updated” date.
Where applicable law requires additional notice regarding a material change, we will provide such notice through an appropriate method.
17. Contact Us
For privacy questions, complaints, or privacy-related requests, please contact:
KERAANN
4825 S Ammons St
Denver, CO 80123
USA
Website: Keraann.com
Email: support@keraann.com
Phone: 921663119
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT)